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Frequent Ask Questions

What materials are your jewelry pieces made of?

We offer a wide range of materials, including Stainless Steel, sterling silver, Brass, Gold Plated, Gold filled, crystal, acrylic and high-quality gemstones. Each product description specifies the materials used.

How do I care for and clean my jewelry?

We recommend gently wiping your jewelry with a soft cloth after each wear to remove any oils or dirt. Avoid exposing it to harsh chemicals or extreme temperatures. Refer to our jewelry care guide for detailed instructions.

Can I return or exchange an item if I'm not satisfied

At Loobanys, we do not offer cash refunds. If you are not satisfied with your order, you will have a 5-day window starting from the date the product is marked as delivered in online orders and the date of purchase on physical store. We will provide you with a store credit that can be used online or at our physical store. The product must be in its original packaging and in excellent condition for the exchange to take place. No exchange or refund will be granted without a digital order receipt.

How long does shipping take?

Our standard shipping typically takes between 3-5 business days within the domestic region. In some cases, it may take 7 to 14 days. If you would like to inquire about your order, please send an email to

Is my payment information secure?

Yes, we take your online security seriously. We use industry-standard encryption technology to protect your payment information, ensuring a safe and secure shopping experience.

How can I contact your customer support?

You can reach our friendly customer support team by emailing or by filling out the contact form on our website. We strive to respond to inquiries within 24-72 hours only Monday to Thursday.

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